Building an Enterprise IT Governance Framework

SITUATION:

This multi-billion dollar travel services company was challenged by stability and cost issues, largely driven by uncontrolled complexity, exacerbated by widely distributed IT decision-making.

SOLUTION:

We worked closely with the client’s executive and tactical teams to define and implement a cohesive IT Governance Framework that included:

• a comprehensive governance processes, encompassing setting and governing technology standards, as well as business unit-driven projects and IT/infrastructure projects
• restructuring of the IT organization, with defined roles, responsibilities and decision rights
• a "dashboard" of financial and operational/performance metrics for tracking success
• a feedback loop – such that the organization can continually refine and improve upon their ability to meet their business commitments

RESULT:

The new CIO, assisted by an energized management team (that had been involved in developing the new framework) was able to rapidly realize significant cost savings and operational improvements. Additionally, new initiatives underway will further reduce both the cost structure and complexity.